Lunault User Privacy Statement

introduction

Welcome to use Lunault French Learning Software (hereinafter referred to as "the Software"). Lunault attaches great importance to the protection of user personal information and will treat this information with diligence and prudence. When you install, enable, and use this software and related services, we will collect, save, use, disclose, and protect your personal information in accordance with this privacy statement. We would like to introduce you to our handling of your personal information through this privacy agreement. Therefore, we suggest that you carefully and completely read all the terms of this privacy agreement. By using this software, you agree to all the contents of this agreement. If you refuse, we will not be able to provide you with the corresponding applications or services.

Information collection and use

(1) Login to platform account

This includes access to your device information, including device model, operating system, unique device identifier IMEI, software installation list, network status, device model and status, network environment, operating system type and software version), historical Internet records, log information, IMSI, Apple ID, to distinguish user identities and protect user account security.

(2) Modify personal information

We will need to obtain user camera and album permissions for taking photos or uploading images as platform account avatars. When requesting permission for your album. If you refuse to provide it, it will only prevent you from using this feature, but it will not affect your normal use of other features of the product and service. At the same time, you can also disable the album permissions in your phone settings at any time.

(3) Chat video service

When you use mobile devices to connect with teachers, we may switch the system channel mode to provide you with a better audio-visual experience. In order to help you better use our products or services, we may obtain other relevant information on your phone, such as your microphone, camera, photo album, and other permissions when using the class function.

(4) Usage Information

We strictly abide by the provisions of laws and regulations as well as the regulations with users, and use the information on our phones for the following purposes. If we use your information beyond the following purposes, we will explain it to you and obtain your consent:

① Providing services to you;

② Meet your needs. For example, language settings and position settings;

③ Product development and service optimization. For example, when our system malfunctions, we record and analyze the information generated during the system failure to optimize our services;

④ Security guarantee. For example, we use your information for authentication, security measures, archive backup, customer security services, and other purposes;

⑤ Evaluate and improve the effectiveness of our promotional activities;

⑥ Management software. For example, conducting software authentication, software updates and upgrades, etc;

⑦ Reading the software installation list and viewing the installed applications;

(4) Other situations

Our customer service representatives, teachers, or third-party organizations we collaborate with will contact you through the phone number or other communication methods reserved in your account. If you continue to use this software, it means that you agree to our processing of your personal information in accordance with the purposes and methods described in this policy. The above information you provided will continue to be authorized for our use during your use of this service. When you cancel your account, we will stop using and delete the above information. Please note that by enabling any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you have canceled the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, nor can we provide you with the services corresponding to that permission. However, your decision to close permissions will not affect the information collection and use based on your authorization.

Information sharing, transfer, and disclosure

(1) Sharing and Partners

We will not share your personal information with any other company, organization, or individual, except in the following circumstances:

① After obtaining your explicit consent, we will share your personal information with other parties;

② We may share your personal information with the public in accordance with laws and regulations or mandatory requirements from government regulatory authorities;

③ Your personal information may be shared with our affiliated companies. We will only share necessary personal information and are bound by the terms of this privacy statement. If affiliated companies want to change the purpose of processing personal information, they will seek your authorization and consent again.

④ Only for the purposes stated in this privacy policy, certain of our services will be provided by authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legitimate, legitimate, necessary, specific, and clear purposes, and only share personal information necessary for providing services. We will sign strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this privacy policy, and any other relevant confidentiality and security measures.

(2) Transfer Information

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

① After obtaining your explicit consent, we will transfer your personal information to other parties;

② When it comes to mergers, acquisitions, or bankruptcy liquidation, if it involves the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to seek your authorization and consent again.

(3) Disclosure required by law

We will only publicly disclose your personal information in the following circumstances:

① After obtaining your explicit consent;

② Legal disclosure: We may publicly disclose your personal information in legal, procedural, litigation, or mandatory requirements from government authorities.

Information security and protection

(1) Security measures

① We have used industry standard security measures to protect the personal information you provide, preventing unauthorized access, public disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information.

② We will take all reasonable and feasible measures to ensure that unrelated personal information is not collected. We will only retain your personal information for the period necessary to achieve the objectives stated in this policy, unless an extension of the retention period is required or permitted by law.

③ The Internet is not an absolutely secure environment, and email, instant messaging, and communication with other users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use complex passwords to assist us in ensuring the security of your account.

④ The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send us. If our physical, technological, or management protective facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, which damages your legitimate rights and interests, we will bear corresponding legal responsibilities.

⑤ In the event of an unfortunate personal information security incident, we will promptly inform you in accordance with legal requirements of the basic situation and possible impacts of the security incident, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will promptly inform you of the relevant situation of the event through email, letter, phone, push notifications, and other means. If it is difficult to inform the personal information subject one by one, we will take reasonable and effective measures to publish an announcement. At the same time, we will also proactively report the handling of personal information security incidents in accordance with regulatory requirements.

User Rights and Choices

According to relevant laws, regulations, standards in China, as well as common practices in other countries and regions, we guarantee that you exercise the following rights over your personal information:

(1) Access your personal information

Account Information - If you would like to access or edit personal and payment information in your account, change your other information, add security information, or close your account, please send an email to support@lunault.com After understanding the application details, download this application again to perform such operations.

For any other personal information you may encounter during the use of our products or services, as long as we do not require excessive investment, we will provide it to you. If you wish to exercise data access rights, please send an email to support@lunault.com .

(2) Correcting your personal information

When you discover errors in the personal information we process about you, you have the right to request us to make corrections. You can send an email to support@lunault.com Submit a correction request.

(3) Delete your personal information

In the following situations, you can request us to delete personal information:

① If our handling of personal information violates laws and regulations;

② If we collect and use your personal information without your consent;

③ If our handling of personal information violates our agreement with you;

④ If you no longer use our products or services;

⑤ If we no longer provide you with products or services.

If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete it in a timely manner, unless otherwise provided by laws and regulations or with your independent authorization.

When you delete information from our service, we may not immediately delete the corresponding information in the backup system, but we will delete this information during backup updates. You can also log out through my settings account. After confirming the cancellation, the account will be successfully canceled.

Protection of minors

Our services are mainly aimed at adults. Minors are not allowed to create their own accounts without the consent of their parents or guardians. For cases where personal information of minors is collected with the consent of parents, we will only use or publicly disclose this information when permitted by law, explicitly agreed upon by parents or guardians, or necessary to protect minors. We consider anyone under the age of 18 to be a minor. If we find ourselves collecting personal information of minors without obtaining verifiable parental consent in advance, we will try to delete the relevant data as soon as possible. If you are a minor, we suggest that you ask your guardian to carefully read this personal information protection rule and use our services or provide information to us with the consent of your guardian.

If your guardian does not agree to your use of our services or provision of information to us in accordance with these rules, please immediately terminate your use of our services and notify us promptly so that we can take appropriate measures. If the guardian discovers that we have collected personal information of minors without their consent, please contact us through our customer service support email and we will try our best to delete the relevant data as soon as possible.

Changes and notifications of privacy policies

Our privacy policy may change, and without your explicit consent, we will not limit your rights under this privacy policy. For significant changes, we will provide significant notifications. The significant changes referred to in this policy include but are not limited to:

① Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information being processed, and the way personal information is used;

② We have undergone significant changes in control and other aspects. Changes in ownership caused by mergers and acquisitions, etc;

③ The main objects of personal information sharing, transfer, or public disclosure have changed;

④ Your right to participate in personal information processing and the way you exercise it have undergone significant changes;

⑤ When there are changes in the department responsible for handling personal information security, contact information, and complaint channels;

⑥ When the personal information security impact assessment report indicates a high risk.

Legal Liability and Disclaimer

We will make commercially reasonable efforts to protect the privacy and integrity of user device resources and communication. However, the user acknowledges and agrees that we cannot provide any guarantees regarding this matter. We can develop or adjust software features based on user usage status and behavior to improve software functionality, user experience, and services. To ensure autonomy in business development and adjustments, we have the right to modify or interrupt software services at any time without notifying users. Under no circumstances shall we or our partners be liable for any direct, indirect, incidental, special or consequential damages or risks arising from the user's use or inability to use this application. If uncontrollable events such as technical malfunctions affect the normal operation of services, we and our partners promise to cooperate with relevant units in a timely manner to handle and repair them. However, we and our partners are not responsible for any losses suffered by users as a result. Any psychological, physiological, and economic losses caused or likely to be caused by misleading or deceiving users to contact other users through this software shall be borne by the party at fault in accordance with the law, and shall not be related to us or our partners.

contact us

If you have any questions, opinions or suggestions regarding this privacy policy, please contact us through the following methods:

Email: support@Lunault.com We will review the issues involved as soon as possible and provide a response within thirty days.